Frequently Asked Questions
Authenticity & Warranty
We don’t offer direct servicing, but we can recommend certified watchmakers for maintenance and repairs.
Yes, all watches come with a limited warranty. The coverage period varies depending on the brand and model.
Whenever possible, we provide the original box and documents. If not available, this will be clearly stated in the product description.
Yes, we only source genuine luxury watches from trusted suppliers. Each watch is verified and comes with an authenticity guarantee.
Contact & Support
Yes, we occasionally buy or trade high-end timepieces. Contact us with details about your watch, and we’ll get back to you with an offer if we’re interested.
We operate primarily online. We currently have no physical store.
You can reach us via email at support@chronoprestige.nl through our contact form, or via social media.
Orders & payments
For EU customers, VAT is included. For international orders, duties and taxes may apply based on your country’s regulations.
No, our collections are available in limited quantities. Once a model sells out, it won’t be restocked. First come, first served.
We accept credit cards (Visa, MasterCard, Amex), PayPal and bank transfers. For high-value purchases, escrow services may be available upon request.
You can order directly through our website. Once your payment is processed, you’ll receive a confirmation, and we’ll begin preparing your shipment.
Returns & Exchanges
Exchanges are only possible in specific cases. Please reach out to us to discuss your options.
Please contact us within 24 hours of receiving your order. If the damage occurred during shipping, we will assist in filing a claim.
Due to the exclusive nature of our watches, we do not accept returns unless the item is significantly different from the description.
Shipping & Delivery
Yes, once your watch is shipped, you will receive a tracking number via email.
Yes, all orders are shipped with full insurance for your peace of mind.
Shipping times vary based on location. Within the EU, delivery takes approximately 2-5 business days. International shipments may take 5-10 business days.
Yes, we offer insured global shipping to most countries. Some restrictions may apply due to brand policies or local regulations.